Company Policies
Purchasing Policy
At Ambient Flare, we believe in straightforward, transparent software purchasing:
- One-time purchase with perpetual licensing
- No recurring subscriptions
- Immediate digital delivery of license
- Compatible with multiple personal devices
Refund Policy
We offer a comprehensive 30-day money-back guarantee:
- Full refund within 30 days of purchase
- No questions asked
- Refund processed to original payment method
- Refund requests handled via email: ambientflare@gmail.com
Support Policy
Our commitment to customer support:
- Email support for licensed users
- Response within 2 business days
- 12 months of update eligibility
- Community support through documentation
License Transfer Policy
License details for our software:
- Personal, non-transferable license
- Use across multiple personal devices
- Single user per license
- Commercial use allowed for individual developers
Update and Maintenance Policy
Our approach to software updates:
- Free minor version updates
- Critical security patches provided
- Major version upgrades may require additional purchase
- Update frequency based on product needs